Darren Hensley
7010
660-909-7990
darrenhensley@h-10-k.com www.h-10-k.com
Objective:
A career in a technical instructor/trainer
position; guiding adults through the accredited levels of PC fundamentals, PC
use for
Current Status: Enrolled and attending Master of
Art, Teaching (MAT) program at Webster University, Kansas City, have completed
15 of 33 required credits, 3.9 GPA
Bachelor of Science, Network and Communications
Management
Certified: Information System Security Professional
(CISSP), AEGIS Research Corp.
Eglin AFB, FL 2002
Certificate of Accomplishment, ISSO/ISSR Training,
USAF
Whiteman AFB MO, Jan 2001
Certified: Network Technician and Computer
Technician
Brain Bench, Aug 2000
Diploma, Professional Military Education, Non
Commissioned
Keesler AFB, MS, USAF, 1999
Advanced Structural Composite Maintenance, ABRIS
Training Corp.
Whiteman AFB, MO, 1999
Occupational Education Computer Science, Turbo C++,
Visual Basic, and CS 365 Business Data Communications
Novell Education Certificate, Novell Netware 3.11
505 System Manager, 515 Advanced System Manager, 701
Support and Service
Holloman AFB, NM, Jan 1993
Certificate of Training, Technical Training,
Airframe Repair Specialist
Chanute AFB, IL, USAF, Jun 1983
MS Windows work station administration 95-XP
MS Windows server administration NT4.0 – 2003
Novell Server Administration
Linux workstation administration
Network topology installation and documentation
Telecomm systems installation and documentation
Technical illustration and documentation in MS Visio
Adv. Aircraft Structural Maintenance Technician
Adv. Plastics and balsawood model building
Heavy equipment operator
Armature photography
Interior electrician
Create, implement, and administrate advanced Microsoft Access
2000 databases with Visual Basic program modules and scripts
Create, implement, and administrate web sites
Create and administrate procedural documentation
Install and document network and telecommunications equipment and wiring
Work as a small focus manager (special projects, etc.)
Languages: Java, Access/Visual Basic, Turbo C++, MSQB 4.5
Work as a supervisor (shift lead, small group, etc.)
Work as a team member or advisor
Work independently (remote or local)
Illustrate Architectural, Mechanical and Electrical drawings
Domicile framing and small application carpentry
Maintain plumbing and mechanical features of real property
Maintain high tech and state-of-the-art health and fitness equipment
20
Years: USAF career, Aircraft Structural Maintenance Technician
15
Years: Computer Systems and Network Administration experience
14 Years:
Management and supervisory
4
Years: self employed Computer Systems and Networking Consultant
3
Years: Computer Systems Technician for small town businesses
4
Years: Commanders Recognition Program creating plaques and engravings
2
Years: sales and repair service for a model railroad retail store, including
stocking, ordering and maintaining store inventory
2
Years: as Training Manager for over 60 personnel including OJT, correspondence
courses, formal and informal classes
1+
Years: Facilities engineer for two nation wide fitness centers in
7
Months: of highly specialized mobile team-member and team-leader employment in
a foreign country
6 Months: diversified employment in an isolated location under austere conditions in a foreign country
6 Months:
janitorial job for Flipside Records of Lancaster Ca.
Over
500 Hours: Laboratory environment and experimentation during Devry University
of Kansas City studies
2
Years accumulative instructing experience (scattered teaching jobs through 20
years)
Retired, USAF 20 years service with 17 decorations,
and over 25 individual accomplishment letters of recognition, Feb 2003
Small business partner of the year, Warrensburg Area
Vocational Tech School (WAVTS),
Professional Provider of the Year, 9th
Fighter Squadron (FS), Holloman AFB, NM, 1996
Maintenance Safety Award of the Quarter, 49th
Fighter Wing, Holloman AFB, NM, 1996
NCO of the Quarter, 9th FS, Holloman AFB,
NM, Jun 1996
Military Outstanding Volunteer Service Medal, 9th
FS, Holloman AFB, NM, 1995 and Whiteman AFB, MO, 2003
Society of the Nighthawk, F117A Martian, Lockheed
Aerospace, 9th FS, Holloman AFB, NM, 1995
Humanitarian Service Award, 4449 Mobility Support
Squadron (MOBSS), Holloman AFB, NM, 1991
Cold Ware Certificate, in recognition of National
Defense Service during the Cold War of 1945 - 1991
Certificate of Honor, Achievement in Drafting,
Employment
History
2006 – Present: Facilities Engineer,
Lifetime Fitness, Overland Park Ks. Successfully complete grand opening
activities required to stand up a; ground up, newly constructed, state of the
art multi-million dollar, nationally recognized fitness chain, extreme high
quality fitness center. Actions include hanging of banners, signs, bathroom
fixtures, chemical stations, safety equipment, and various storage implements.
Participate in the completion of construction activities, playing a key role in
the completion of punch list items, and aligning finished product with branding
standards and meeting or exceeding the facilities acceptance team expectations.
Startup, operate and monitor aquatics plumbing and mechanical equipment
associated with 6 bodies of recreational swimming pools. Startup, operate and
monitor; heat exchanger systems, HVAC systems, interior and exterior lighting,
landscape care, audio and visual systems, security and fire monitoring
systems. Coordinate local and national
contractor actions as required by warranty or repair necessity. Complete
maintenance actions and repairs, parts exchange and warranty periodic
maintenance on state-of-the-art fitness equipment made by Life Fitness,
Precore, Nautilus, Body Master, Woodway, Technogym, Iron Grip and many others.
Complete and hold Certified Pool Operators (CPO) course and certification.
Operate Olympic length and other recreational swimming pools, large capacity Spas,
Steam rooms, and Dry saunas with associated industrial grade mechanical
equipment. Maintain, repair and manage; electrical, mechanical and plumbing
aspects of real property including; professional grade wood flooring systems,
sound systems, sports fitness associated hardware, carpentry, finished stone,
lime stone floor and wall tile, furniture, rock climbing wall, racket ball
courts, squash courts, dinning and beauty salon facilities and many other
amenities found within an artistry quality health and fitness gymnasium.
2006 – 2006: Facilities Technician,
Summer 2006, assisted with the fabrication of a
counter top and sink assembly for sanitizing juice bar dishware. Innovative
thinking and sheet metal working experience led to the incorporation of on hand
materials bringing project costs down and expediting the completion ahead of
schedule. This minimized the down time and further enhanced the customer
experience at the
Fall
2006, completed installation of additional electrical outlet for vending
machines including pass-through finish work in sheet metal and drywall at the
Fall 2006, successfully completed leadership of the salt
conversion program, spearheading the upgrade of the four area recreational
aquatic systems, replacing aging cal-hypo tablet systems, with state-of-the-art
Pentair salt electrolysis converters at the Shawnee Mission facility.
2004 – Present:
Offer
opinions to questions concerning unusual behavior of a system. Options usually
range from bad MB controllers to Bad Power Supplies, and Bad Memory or ROM Drives.
Video and Modem troubles, Wireless home network issues, Installation
techniques, nothing to formidable. Often use the Microsoft Knowledge base to
look up specific error messages. The OS’s range from Win 98 to Win XP, No
server software questions come up.
Help
answer questions from customers and provide insight and comprehensive answers
of a technical nature amassed from extensive personal experience.
Spring 2005, a customer
reported difficulty with a system, trouble was related to a factory installation
of Win XP on a custom built state of the art, HP 3.0 ghz system. Customer
desired to make captures of VHS home movies and burn them to DVD using a
Pinnacle capture device. Customer also wanted to convert an ageing vinyl LP
library to audio CD via the capture device. The system was highly unstable, and
upon further examination, over a three day period, recommended replacement of
the Hard Drive and a scratch install of each of the software packages to be
used. Having completed the reinstallation on a new HD, functionality of the
capture device and DVD burner returned to normal. Furthermore, spent 3 days
training and demonstrating the Pinnacle software, Cool edit 96 audio capture
software, and Nero burning software enabling the customer to complete the tasks
envisioned.
Summer
2005, Installed a 3-computer network for Messer Dental Laboratory, a dental
appliance agency. Dragged cable and
installed a 4 port Hub, and ISP provided DSL modem, to complete a routine small
DSL connected network in a business.
Summer
2005, Installed a wireless router from Linksys in the computer shop enabling a
full testing environment of incoming customers wireless equipment and laptops.
Installed an Edimax USB Print server enabling printing capability from anywhere
in the shop on a deskjet printer.
Summer
2005, responded to a call in Belton, customer complained of a relatively new
workstation/server having boot difficulties. Upon arrival discovered a previous
workman’s attempts were fruitless and left the network in a state less
operable. Opened the system to discover the audio cable from CD Rom to
Motherboard was cut and frayed at the hinge point of the Dell system causing an
intermittent short. The short had damaged the motherboard beyond use,
recommended replacement of the MB under warranty, further tested a LAN cable
which endures walkway traffic, discovered it was badly worn and frayed, and
replaced/ rerouted it with a new cable. Returned two weeks later when called
upon for a new problem, the new system was having communications difficulty
within the network, discovered toolbar, adware, and spyware on the system with
a network scan from Trend Micro, removed the troublesome code with Spy Bot
S&D, re-installed Avast antivirus software and restored TCP/IP network
settings to reconnect the network. The second and third calls for this location
were by name requests via
2002 – 2006: Show Me Model Railroad Company,
1999 – 2001: Computer Services,
Repaired
whatever came into the shop. Installed CD ROM drives, Hard drives, and Modems
on a regular basis. Completed system upgrades from processor exchanges to
adding memory, or improved video. Setup most workstations for DialUp networking
of the Island Internet provider in
Once
the shop closed, Warrensburg Eyecare, requested services to help expand and
upgrade the network. The network consisted of 8 computers in Warrensburg, and 1
each in
Assisted
in adding a network drop to Burton Dental of Warrensburg. Ensured connectivity
over TCP/IP network for Internet and data to a local Dell brand file and
application server.
1995 – 2002: Self employed, H-10-K Enterprises, Computer systems
and networking consultant.
1983 – 2003: USAF, Aircraft Structural Maintenance Technician,
Holloman AFB NM, and Whiteman AFB MO
Began Computer usage in 1986, post L-86 purchases of x286 machinery. Began small computer support activities post x386 upgrade purchases in 1988. Assumed control and administration over the campus area network post Novell training and x486 upgrade purchases in 1993. Transferred to Whiteman AFB in 1997, assumed a Work Group Manager(WGM) role within the section, quickly became the flight CSSO/TASO. Functioned as WGM during assignment to an office position as Section Training Manager. Designed and implemented the Consolidated Personnel Management System (CPMS) database in MS Access, which remains in use today. This database took 6 months to write and perfect. During the WGM tour was responsible for ensuring connectivity of all section and flight assets. Required to install, upgrade, maintain and trouble shoot operating systems, office automation software and network client interfaces over Novell 4.12 and 32 bit Info Connect. 32 Bit Info Connect software is used as terminal emulation software for client on windows to interface with DCP 15/30 Main Frame system. Moved into the Organizational Computer Manager(OCM) position temporarily assuming those duties while the primary was undergoing training. This was a 3-month position for a highly trained individual. Assumed the Organizational Security Managers position and received advanced CISSP and ISSR/ISSO training. Developed a process tracking and automation database, used as a benchmark for other organizational managers. Security clearance was upgraded during this time period. The position lasted 3 months. Returned to the LO section and began supervisory and recognition program work until retirement from the USAF, 1 Feb 2003.
Facilities Engineer, Overland Park KS, Lifetime Fitness Inc.
Responsibilities: Meet or exceed the artistry expectations, of
extreme high quality, state-of-the-art fitness equipment and facilities
maintenance. Be the cutting edge industry leader of health and fitness centers
facilities engineers.
Accomplishments: Established reputation as a high quality,
widely experienced and knowledgeable maintenance technician. Completed all
actions associated with the standup of a newly constructed, multi-million
dollar health and fitness center.
Facilities Technician, Shawnee Mission KS, 24 Hour Fitness Inc.
Responsibilities: Meet the growing needs of the community for
high quality fitness equipment and facilities maintenance.
Accomplishments: Established reputation as a skilled general
maintenance guru. Gained the respect of fellow technicians and supervisors
alike. Leader for the aquatics salt chlorination conversion project.
Proprietor, H-10-K Enterprises,
Responsibilities: Meet the growing needs of the community for
high quality systems technical support.
Accomplishments: Established proprietorship and tech
positions in local computer repair shops as a desirable and highly skilled
Network and PC technician and consultant.
Board of Directors, WAVTS Computer and Information
Management Education,
Responsibilities: Attend and direct meetings of the board,
establish course goals and objectives, obtain support and provide insight from
the industry point of view.
Accomplishments: Awarded Small Business
Partner of the Year, Warrensburg Area Vocational Tech School (WAVTS),
Board of Directors, Recording Secretary, South
Kansas City Model Railroaders, Union Station,
Responsibilities: Serve as advisor on matters concerning club
expenditures, fund raising activities, and recruitment of membership and
general operation of the club to promote and enjoy the model railroad industry.
Create and administrate the club web site.
Accomplishments: Successfully guided activities concerning
relocation of the club house on two separate occasions, acclaimed as one of the
general railroad experts for layout operations, general go-to person for
questions concerning construction, modification or upgrade of models, trains,
or modular associated equipment.
Board of Directors, Weekend ‘N’gineers, Union
Station,
Responsibilities: Serve as advisor on matters concerning club
expenditures, fund raising activities, and recruitment of membership and
general operation of the club to promote and enjoy the model railroad industry.
Create and administrate the club web site.
Accomplishments: Successfully guided activities concerning
relocation of the club house on two separate occasions, acclaimed as one of the
electricians for layout operations, general go-to person for questions
concerning construction, modification or upgrade of models, trains, or modular
associated equipment. Created job descriptions for each of the chair positions
for the GKCMRRE.
Expo Coordinator, Greater
Responsibilities: Serve as Vice chairman, coordinate and
acquire participation of vendors and layout clubs for the events. Design,
modify, and complete maps, drawings and associated literature for 3 of the 4
shows. Represent the Weekend ‘N gineers in a professional and polite manner for
the welfare and promotion of the shows.
Accomplishments: Successfully coordinated 4 of 6 show layouts
and scheduling. The 2005 show venue being held in Kansas City Union Station,
with over 6000 attending patrons of all ages. The largest show/fund raiser to
date.
Vice President and Secretary,
Responsibilities: Keep notes and develop literature including
By-Laws for the clubs membership. Coordinate public relations with the city. Serve
as ambassador between the public and the club volunteers. Coordinate show
layout and setup details. Secure transportation to and from club events and
shows. Provide guidance for club electrical issues concerning modules and
operations. Promote the model railroad industry. Have fun enjoying the world’s
greatest hobby.
Accomplishments: Established a quarterly publication,
published the By-Laws and annual updates including standards consisting of over
30 pages. Firsts in all cases for the newly formed club.
Squadron Small Computer Systems Administrator, 509th
MXS, Whiteman AFB, MO
Responsibilities: 3 Month tour, Manage ADPE account for the
organizations small computers with over 400 line items totaling nearly 2
million dollars in assets. Coordinate server data control and functionality
with
Accomplishments: Successfully accounted for all assigned
equipment, This was no small task. Systems and equipment are scattered over 12 buildings
and multiple floors/rooms of the units’ facilities. It was an incomplete task
from two previous account custodians through two years. Completed CISSP and
ISSO/ISSR training to become the primary accountable officer for the unit.
Streamlined data accountability and functionality for MOAAD(Mother Of All
Access Databases) which was an integral
part of daily operations for the command flight of the unit. Created a
consolidated and uniform WGM CD set for software troubleshooting and
installation of unit assets. Documented standard operating procedures for CISSP
and ISSO/ISSR position and other related processes of the office.
Squadron Security Manager, 509th MXS,
Whiteman AFB, MO
CISSP & ISSO-ISSR, Instructor - Security
familiarization for the Commanders Newcomer Program
Responsibilities: 3 Month tour, Provide initial
familiarization training for squadron newcomers program. Conduct initial
training of, and provide squadron level guidance of, security procurement
procedures and policy. Other duties concerning personnel security. Provide
guidelines and policy for computer usage security and maintenance. Serve as
Telephone Control Officer, CISSP & ISSO/ISSR, OCM, and manage squadron
physical and electronic security systems and personnel. Provide pathway for
obtaining security clearance above EntNAC.
Accomplishments: Successfully instructed the 1-week, Base PC
familiarization course for new WGM students.
Established a squadron level, 5-year computer
upgrade and replacement plan based on Base level recommendations and flight
level plans. Assisted in the development of the Squadron Network and Data
Crisis Management and Disaster Recovery Plan utilizing HQAF directives and
guidance. **Note** Due to Mission objectives and squadron activities (Operation
Iron Anvil, and Operation Allied Force) was not afforded the opportunity to
continue teaching PC Fam or CISSP courses. CISSP certification has expired.
Small Computers WGM and Telephone Control
Representative, Fabrication Flight, 509th MXS, Whiteman AFB, MO
Responsibilities: 3 Year tour. Same as above but on a much
smaller and less time consuming level.
Accomplishments: Established a 5-year computer upgrade and
replacement program where none had existed before.
Shift Lead, Low Observables Section, 509th
MXS, Whiteman AFB, MO
Responsibilities: 1.5 Year tour. Keep the B-2 Spirit stealthy.
Accomplishments: Successfully completed all assigned tasks.
Received decorations and other recognitions for those efforts.
Training Manager, Low Observables Section, 509th
MXS, Whiteman AFB, MO
Responsibilities: 3.5 Year tour. Manage upgrade and
qualification training of all assigned personnel. Develop and implement
tracking procedures and data maintenance facilities for all section data.
Schedule training and perform instructional courses to meet current
requirements for upgrade and qualification training. Schedule and coordinate
recurring training and events for all requirements of assigned personnel. Meet
mission requirements for training and qualifications tasks of all assigned personnel
and associated training equipment. Maintain safety and security and
instructional certifications for the execution of training of assigned
personnel. Establish, author, and publish local training requirements and
policy for assigned personnel.
Accomplishments: Created from scratch an MS Access database
to manage, track, schedule, and document all data for 100 assigned personnel.
Established new and improved Training Manager procedures for daily operations
including security, mobility, training, and qualifications of all assigned
personnel.
Instructor - Operational Risk Management (ORM),
Fabrication Flight, 509th MXS, Whiteman AFB, MO
Responsibilities: 2 Year tour. Instruct a course designed to
familiarize students with the execution, architecture, features, and
maintenance of Operational Risk Management utilized by the Air Force, Develop a
course of Instruction and document the learning process for ORM including a
Power Point slide show and training aids.
Accomplishments: Successfully conducted the course over a two
year period.
Instructor - Small Computer Systems Familiarization
course 509th Communications Squadron, Whiteman AFB, MO
Responsibilities: Instruct a course designed to familiarize
students with the construction, architecture, features, and maintenance of
small computers currently utilized by the Air Force, Develop a course of
Instruction and document the learning process for PC Fam. including a Power
Point slide show and training aids
Accomplishments: Successfully instructed the 1 week, Base PC
familiarization course for new WGM students.
Instructor - Category 1 training, Structures
Erection Course, 4449th MOBSS, Holloman AFB, NM
Responsibilities: Provide classroom and field instruction to a
7-10 student Civil Engineering cadre for the purpose of deployment and
employment of US Air Force Harvest Bare and Harvest Falcon portable shelter
assets. Course duration 2 weeks
Accomplishments: Successfully completed four courses of
instruction at home base, and one 3-week TDY to Hurlburt Field Fla. 312 RHCES
Non Commissioned Office In Charge (NCOIC) Special
Projects, 4449th MOBSS, Holloman AFB, NM
Responsibilities: Construct a portable display model in 1/72nd
scale to accurately represent the deployment of a 500 person, 12 aircraft
support package, of Harvest Bare deployable portable assets. Conceive, design,
acquire, purchase, procure, store, house, construct, fabricate, assemble,
detail, paint and customize all parts and materials required for the display
including the display case within an extremely limited budget within a
reasonable time period. Control work environment and working conditions
including scheduling work hours, and status report updates provided to the
commander weekly, without supervision. Solely responsible for ones own actions
and consequences. Interact with mobility NCO for the development of a database
of actual deployable assets using cutting edge desktop technology.
Accomplishments: Within an 18 month period successfully
completed the daunting task of scratch building or assembling the parts and
materials required to complete the display model. Won an Air Force Achievement
Medal for said actions, after 20 years the model is still on display today and
continues its mission to inform the attendants of the capabilities of the
Harvest Bare shelter systems and their use. The finished model and display case
are 12 feet wide, 8 feet deep, and stand 45 inches tall. Successfully
coordinated computerized database assimilation, and documentation of the model
and deployable assets.
NCOIC Technical Integration, 4449th
MOBSS, Holloman AFB, NM
Responsibilities: Install, implement, maintain, update,
repair, maximize assets availability and usage, for organizational PC and
networking equipment associated with the Bare Base Campus Area Network, with
connectivity to the base wide area network. Inventory all small computer assets
on account totaling over 1 million dollars and over 600 line items. Train and
employ assistants for eventual succession when required to. Make and give
weekly status reports directly to the squadron commander. Plan, budget, and
replace or upgrade all assets as the network and PC platforms evolve. Create, author, publish and implement usage,
security, tracking, accountability, and life cycle policy for the entire
squadron. Create and author benchmark procedures and policies for use base
wide.
Accomplishments: Successfully administrated the Bare Base
Campus Area Network for two years. Won an Air Force Achievement Medal for said
efforts. The campus area network was the first of its kind to functionally
operate at the Bare Base Maintenance Complex, and became the backbone for all
future upgrades and modifications.
NCOIC Commanders Recognition Program, 4449th
MOBSS, Holloman AFB, NM
Responsibilities: Design, create, and preplan recognition
events and appropriate recognition materials. Procure, assemble, fabricate, and
compose all related materials for program perpetuation. Standardize,
streamline, and document all verbiage, sayings, logos, and related scripture
for employment upon and for the plaques, engraving, and trophies used for
passing on recognition. Train, document and compose procedures and techniques
for developing, fabricating and assembling plaques and engravings as
requested. Procure, store, safeguard and
inventory high dollar parts and materials and associated materials for the
recognition program. Over see the tasks assigned to support personnel and
assess quality of said products to ensure only the highest quality product is
released. Operate computerized engraving systems via self education and
discovery. System operated on floppy storage with an 8088 processor and 4 mgb.
of memory.
Accomplishments: Successfully produced over 1000 individual
items of recognition to include plaques, engravings, trophies, models,
medallions, and certificates. Received numerous letters of appreciation,
plaques, engravings, and a model in recognition of the outstanding support and
efforts made.
NCOIC Structural Maintenance Support Section, 4449th
MOBSS, Holloman AFB, NM
Responsibilities: Oversee the accountability, maintenance, and
employment of the sections bench stock and tool control system and
facilities. Procure, place, restock,
inventory, maintain, and replace all bench stock and tool items within the
section totaling over 1 million dollars in tools and parts for use in the
repair of war ready materials.
Accomplishments: Re-shadow boarded the tools for greater
check-in/out efficiency and safety. Realigned the entire bench stock inventory
totaling over 1000 parts and materials for tighter control and ease of restock
and inventory. Won recognition and an overall Excellent rating during an
Organizational Readiness Inspection(ORI), and Military Efficiency
Inspection(MEI)
Association of Information Technology Professionals
Non-Commissioned Officer Association (NCOA)
Air Force Sergeants Association (AFSA)
Veterans of Foreign Wars (VFW)
Union Station
Weekend ‘N’ gineers Model Railroad Club
N-Trak Modular Railroading Society
Toy Train Depot of
Warrensburg Food Locker
Alamogordo Food Pantry, a
division of the Alamogordo Dept. of Social Services